Healing hospital environment Context mapping

Key insights:

• User experiences can form the starting point for innovative design processes.
• Experiences are multifaceted, dynamic, and they depend on a person’s internal state and on context.
• Contextmapping can provide the user insights that are needed as a basis for experience-driven design.
• Contextmapping focuses on investigating holistic, general experiences, whereas the experience-driven design approach focuses on creating a desired experience.
• Experience-driven design projects may differ in the number and types of ingredients.
• User input is not necessarily beneficial at all stages of a design project.