Participatory Design using a Miniature Environment Tool

Key insights:

Results
After some hilarity about the game figures, participants
soon became absorbed in the development of the task flow
and the accompanying requirements. The results of the
workshops comprised:

• new task flows for the nurses
• the definition of product requirements for hard &software (example: every nurse needs a handheld device the size of ‘half an i-pad’, and a headset in order to communicate, read and alter patient information)
• assignment of responsibilities (example: nurses get an extra task in managing visitors in the new visiting concept and more household–related tasks must be handed over to ward assistants)
• new visiting rules (example: for visitors who are not close family and want to stay overnight)
• follow-up questions for the building project (example: where can the anti-decubitus mattresses be stored?).